Terms and Privacy Policy
Transparent Pricing: No Hidden Fees
Our quotes are comprehensive. What we quote is what you pay, covering all shipping and handling with no additional charges.
Preview Before You Purchase: Free Sample Photos
To ensure your satisfaction, we offer free photographed samples of your patch for approval before placing your order.
Comprehensive Customer Support
Our dedicated team is on hand 24/7, ready to assist you from the initial contact to the final delivery.
Guaranteed Quality
We stand by the quality of our work. Not only do we provide free samples, but we also back our services with a money-back guarantee.
Solid Money-Back Promise
Unhappy with our digitizing or vector art services? We provide a complete refund.
Customization and Refund Policy
Since customized products are made just for you, they cannot be refunded or returned. Please confirm all details before we proceed, as we cannot make changes after production starts.
Ordering and Production Process
We commit to producing only the finest quality products. We start production once you have confirmed all the details with us. We require a minimum order of 50 patches and full payment upfront to deliver your products on time.
Specific Return Information
Customized items are unique to your order and, therefore, non-refundable and non-returnable. For our digitizing and vector artwork services, we finalize charges based on your feedback regarding our quality and service.
Efficient Delivery Schedules
Depending on the product type, our delivery times vary:
- Embroidered Patches: 7-9 working days
- Leather Patches: 14-17 working days
- PVC Rubber Patches: 10-15 working days
- Chenille Patches: 12-14 working days
Robust Privacy Policy
At Gem Punch, we protect your data with 256-bit SSL encryption. Through your member area, you can place orders, make payments, and manage your requests with assurance that your information stays private and secure, never shared with third parties.
Your Rights to Copyrights
You retain copyright ownership of all custom products, logos, and artwork we create for you.